Riley AI Voice Assistant — Verbal Opt-In Disclosure

Last Updated: June 22, 2026

This page documents the verbal opt-in consent flow used by Riley, the artificial-intelligence voice assistant operated by Guided Path Home Services LLC at the phone number (989) 814-4056. This documentation is published for end users, regulators, and SMS / voice service compliance reviewers.

1. What Riley is

Riley is an inbound voice assistant powered by Bland AI infrastructure and Anthropic large language model technology. Riley accepts calls from homeowners seeking matched licensed Michigan contractors. Riley is not a human, is not a licensed contractor, and does not perform repairs.

2. Verbatim opening played at the start of every call

The following script — referred to as first_sentence in the underlying voice platform — plays automatically and verbatim at the start of every inbound call to (989) 814-4056, before any caller interaction is possible. This is the literal text the caller hears:

"Hi there, this is Riley, an AI advisor for Guided Path Home Services. I want to let you know upfront that I am an AI assistant — not a licensed contractor or human professional. This call may be recorded for quality and compliance purposes. All guidance I provide is general educational information only. For any life-threatening emergency, please hang up and call 911 immediately. With that said, I'm here to help — what is going on with your home today?"

3. Disclosures contained in the verbatim opening

The opening contains four legally-mandated disclosures:

AI status disclosure — "I am an AI assistant — not a licensed contractor or human professional" — satisfies the FCC AI Disclosure Ruling effective February 2024 (Federal Communications Commission Declaratory Ruling, FCC 24-17), which requires AI-generated voice content to be disclosed at the start of calls.
Call recording disclosure — "This call may be recorded for quality and compliance purposes" — satisfies Michigan eavesdropping and recording law under MCL 750.539a–c (Michigan one-party consent statute). The caller's act of continuing the conversation after this disclosure constitutes informed consent to be recorded under Michigan law.
Educational framing — "All guidance I provide is general educational information only" — required to avoid Unauthorized Practice of Contracting under Michigan licensure law (Skilled Trades Regulation Act, Public Act 407 of 2016, MCL 339.5101 et seq.).
Emergency redirect — "For any life-threatening emergency, please hang up and call 911 immediately" — included as a duty-of-care safety statement consistent with industry best practice for AI voice systems.

4. Consent capture flow

Verbal SMS consent is captured during every inbound call as follows:

The caller hears the verbatim opening described in Section 2 above (AI status disclosure + call recording disclosure).
The caller's act of continuing the conversation past the recording disclosure constitutes informed consent to be recorded under Michigan one-party consent law (MCL 750.539a–c).
Riley then collects, one at a time, conversationally:
- First and last name
- Service address (street, city, ZIP)
- Best callback phone number — Riley reads the number back digit-by-digit and asks the caller to verbally confirm before storing it
Immediately after the callback number is verbally confirmed, Riley reads this verbatim SMS consent ask: "Would you like to receive text messages from Guided Path Home Services about your service request, your matched contractor, and the optional paid troubleshoot session? Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out."
Riley waits for the caller's verbal response and branches:
- If the caller verbally says yes (or any clear affirmative variant), Riley acknowledges and logs the consent in the call record: timestamp, caller phone number, verbatim ask text, and verbatim caller response. All subsequent SMS to that number — including service updates, contractor match notifications, and (if accepted) the paid Riley troubleshoot payment link — is properly opted-in under TCPA (47 USC § 227; 47 CFR § 64.1200) and FCC One-to-One Consent (47 CFR § 64.1200(f)(9)).
- If the caller verbally declines, Riley acknowledges respectfully and continues the call without claiming SMS consent. No service-update SMS is ever sent to that number. If the caller later accepts the paid Riley troubleshoot session, Riley offers to email the payment link instead of texting it.
- If the caller asks clarifying questions, Riley briefly explains the scope of messages (confirmation, contractor match, heads-up, payment link if applicable) and re-asks the consent question. The caller must verbally say yes for consent to be recorded.
Riley continues with email, issue description, and urgency collection.
The entire call is recorded for evidentiary purposes per the recording disclosure in Section 2.

The verbal SMS consent ask satisfies TCR Campaign Approval Requirements for verbal opt-in: it identifies the specific seller (Guided Path Home Services LLC), describes the related purpose (service request + contractor match + optional paid troubleshoot), discloses message frequency, includes the "Message and data rates may apply" disclosure, and provides clear STOP opt-out instructions. The single broad ask covers all transactional SMS sent under this consent — including the paid Riley payment link — so consumers experience a single, unambiguous consent moment rather than repeated asks throughout the call.

5. Opt-in record retention

Each opt-in event is logged in our internal consent_log database with the following fields:

Timestamp of the call
Caller phone number (Twilio inbound caller ID)
Source URL or call origin
Verbatim consent language as delivered to the caller
Full call recording (retained 90 days; transcript retained 4 years per TCPA recordkeeping requirements)
Consent string and outcome (lead captured, payment captured, opt-out, etc.)

Records are retained for at least four years per TCPA recordkeeping requirements at 47 CFR § 64.1200(a)(7)(i).

6. STOP and HELP keyword handling for follow-up SMS

Riley does not speak "Reply STOP to opt out" verbally during the call, because STOP and HELP are SMS-specific keywords processed by our Messaging Service rather than by the voice assistant. STOP and HELP are handled as follows:

Opt-out keywords accepted (any of these in an SMS reply triggers immediate opt-out and a confirmation auto-reply): STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT
Help keywords accepted (any of these triggers a help auto-reply): HELP, INFO
Auto-reply on STOP: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Auto-reply on HELP: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."
Every outbound SMS we send includes STOP and HELP language in the message body — for example: "{first_name}, this is Guided Path. Check live status anytime: {status_link}. Reply HELP for help, STOP to opt out."

A caller can also revoke consent verbally during any active Riley call by saying phrases such as "stop calling," "remove me," or "I want off the list." These statements are routed to our human-exception queue for prompt founder-level action and the phone number is added to our internal do-not-contact list within 10 days, consistent with 10DLC industry standards.

7. Compliance citations

FCC AI Voice Disclosure Ruling, FCC 24-17 (February 8, 2024) — requires AI-generated voice content to disclose its artificial nature at the start of calls.
Telephone Consumer Protection Act (TCPA) — 47 USC § 227; implementing rules at 47 CFR § 64.1200.
Michigan eavesdropping and recording statute — MCL 750.539a, 750.539b, 750.539c (Michigan one-party consent: consent of one party to the conversation, including the operator of the recording device, is sufficient to lawfully record).
Michigan Skilled Trades Regulation Act — Public Act 407 of 2016; MCL 339.5101 et seq. (rationale for Riley's educational-information-only framing).
FCC One-to-One Consent Rule — 47 CFR § 64.1200(f)(9) (Riley collects consent for a single seller — Guided Path Home Services LLC — and does not bundle consent across multiple sellers).

8. Other consent paths

Riley's verbal opt-in is one of three opt-in methods Guided Path uses. The other two are:

Homeowner intake form at https://www.guidedpathhomeservices.com/request-help — explicit consent checkbox (unchecked by default)
Contractor application form at https://www.guidedpathhomeservices.com/become-a-pro — explicit consent checkbox (unchecked by default)

The verbatim consent labels on those forms are visible in the page source of each URL and are FCC One-to-One Consent compliant.

9. Contact

For questions about this opt-in disclosure, the consent records we maintain, or to exercise any TCPA / privacy right:

Guided Path Home Services LLC Freeland, Michigan help@guidedpathhomeservices.com (989) 814-4056

This page may be updated to reflect compliance changes. The "Last Updated" date at the top of this page reflects the most recent revision.

Riley AI Voice Assistant — Verbal Opt-In Disclosure

Last Updated: June 22, 2026

This page documents the verbal opt-in consent flow used by Riley, the artificial-intelligence voice assistant operated by Guided Path Home Services LLC at the phone number (989) 814-4056. This documentation is published for end users, regulators, and SMS / voice service compliance reviewers.

1. What Riley is

Riley is an inbound voice assistant powered by Bland AI infrastructure and Anthropic large language model technology. Riley accepts calls from homeowners seeking matched licensed Michigan contractors. Riley is not a human, is not a licensed contractor, and does not perform repairs.

2. Verbatim opening played at the start of every call

The following script — referred to as first_sentence in the underlying voice platform — plays automatically and verbatim at the start of every inbound call to (989) 814-4056, before any caller interaction is possible. This is the literal text the caller hears:

3. Disclosures contained in the verbatim opening

The opening contains four legally-mandated disclosures:

Educational framing — "All guidance I provide is general educational information only" — required to avoid Unauthorized Practice of Contracting under Michigan licensure law (Skilled Trades Regulation Act, Public Act 407 of 2016, MCL 339.5101 et seq.).

Emergency redirect — "For any life-threatening emergency, please hang up and call 911 immediately" — included as a duty-of-care safety statement consistent with industry best practice for AI voice systems.

4. Consent capture flow

Verbal SMS consent is captured during every inbound call as follows:

The caller hears the verbatim opening described in Section 2 above (AI status disclosure + call recording disclosure).

The caller's act of continuing the conversation past the recording disclosure constitutes informed consent to be recorded under Michigan one-party consent law (MCL 750.539a–c).

Riley then collects, one at a time, conversationally:

First and last name

Service address (street, city, ZIP)

Best callback phone number — Riley reads the number back digit-by-digit and asks the caller to verbally confirm before storing it

Riley waits for the caller's verbal response and branches:

If the caller verbally declines, Riley acknowledges respectfully and continues the call without claiming SMS consent. No service-update SMS is ever sent to that number. If the caller later accepts the paid Riley troubleshoot session, Riley offers to email the payment link instead of texting it.

If the caller asks clarifying questions, Riley briefly explains the scope of messages (confirmation, contractor match, heads-up, payment link if applicable) and re-asks the consent question. The caller must verbally say yes for consent to be recorded.

Riley continues with email, issue description, and urgency collection.

The entire call is recorded for evidentiary purposes per the recording disclosure in Section 2.

5. Opt-in record retention

Each opt-in event is logged in our internal consent_log database with the following fields:

Timestamp of the call

Caller phone number (Twilio inbound caller ID)

Source URL or call origin

Verbatim consent language as delivered to the caller

Full call recording (retained 90 days; transcript retained 4 years per TCPA recordkeeping requirements)

Consent string and outcome (lead captured, payment captured, opt-out, etc.)

Records are retained for at least four years per TCPA recordkeeping requirements at 47 CFR § 64.1200(a)(7)(i).

6. STOP and HELP keyword handling for follow-up SMS

Riley does not speak "Reply STOP to opt out" verbally during the call, because STOP and HELP are SMS-specific keywords processed by our Messaging Service rather than by the voice assistant. STOP and HELP are handled as follows:

Opt-out keywords accepted (any of these in an SMS reply triggers immediate opt-out and a confirmation auto-reply): STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT

Help keywords accepted (any of these triggers a help auto-reply): HELP, INFO

Auto-reply on STOP: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

Auto-reply on HELP: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."

Every outbound SMS we send includes STOP and HELP language in the message body — for example: "{first_name}, this is Guided Path. Check live status anytime: {status_link}. Reply HELP for help, STOP to opt out."

7. Compliance citations

FCC AI Voice Disclosure Ruling, FCC 24-17 (February 8, 2024) — requires AI-generated voice content to disclose its artificial nature at the start of calls.

Telephone Consumer Protection Act (TCPA) — 47 USC § 227; implementing rules at 47 CFR § 64.1200.

Michigan eavesdropping and recording statute — MCL 750.539a, 750.539b, 750.539c (Michigan one-party consent: consent of one party to the conversation, including the operator of the recording device, is sufficient to lawfully record).

Michigan Skilled Trades Regulation Act — Public Act 407 of 2016; MCL 339.5101 et seq. (rationale for Riley's educational-information-only framing).

FCC One-to-One Consent Rule — 47 CFR § 64.1200(f)(9) (Riley collects consent for a single seller — Guided Path Home Services LLC — and does not bundle consent across multiple sellers).

8. Other consent paths

Riley's verbal opt-in is one of three opt-in methods Guided Path uses. The other two are:

Homeowner intake form at https://www.guidedpathhomeservices.com/request-help — explicit consent checkbox (unchecked by default)

Contractor application form at https://www.guidedpathhomeservices.com/become-a-pro — explicit consent checkbox (unchecked by default)

The verbatim consent labels on those forms are visible in the page source of each URL and are FCC One-to-One Consent compliant.

9. Contact

For questions about this opt-in disclosure, the consent records we maintain, or to exercise any TCPA / privacy right:

Guided Path Home Services LLC Freeland, Michigan help@guidedpathhomeservices.com (989) 814-4056

This page may be updated to reflect compliance changes. The "Last Updated" date at the top of this page reflects the most recent revision.