Riley AI Voice Assistant — Verbal Opt-In Disclosure

Last Updated: November 2nd, 2026

This page documents the verbal opt-in consent flow used by Riley, the artificial-intelligence voice assistant operated by Guided Path Home Services LLC at the phone number (989) 814-4056. This documentation is published for end users, regulators, and SMS / voice service compliance reviewers.

1. What Riley is

Riley is an inbound voice assistant powered by Bland AI infrastructure and Anthropic large language model technology. Riley accepts calls from homeowners seeking matched licensed Michigan contractors. Riley is not a human, is not a licensed contractor, and does not perform repairs.

2. Verbatim opening played at the start of every call

The following line plays automatically and word for word at the start of every inbound call to (989) 814-4056, before any caller interaction:

"Hi, this is Riley, Guided Path's AI assistant. This call is recorded. If it's an emergency, hang up and call 911. What's going on with your home?"

3. Disclosures in the opening, and later in the call

- AI disclosure: Riley identifies herself as an AI assistant in her first sentence, and answers truthfully whenever a caller asks whether they are speaking with a person.
- Call recording notice: every call is recorded, and callers are told so in the second sentence, before they share anything. Continuing the call after this notice is consent to recording.
- Emergencies: callers are told to hang up and call 911 for an emergency. If a caller describes a gas smell, smoke, fire, sparking, a carbon monoxide alarm or someone hurt, Riley tells them to leave and call 911 and does not claim to send help.
- Not a licensed contractor: Riley does not give repair or safety instructions during a free request. If asked, she says she is not a licensed contractor and connects the caller with a licensed Michigan pro. Riley's optional paid phone troubleshoot begins with its own disclosure that she is an AI, not a licensed trade professional, and that the information is general and educational only.

4. Consent capture flow

Verbal SMS consent is captured during every inbound call as follows:

The caller hears the verbatim opening described in Section 2 above (AI status disclosure + call recording disclosure).
The caller's act of continuing the conversation past the recording disclosure constitutes informed consent to be recorded under Michigan one-party consent law (MCL 750.539a–c).
Riley then collects, one at a time, conversationally:
- First and last name
- Service address (street, city, ZIP)
- Best callback phone number — Riley reads the number back digit-by-digit and asks the caller to verbally confirm before storing it
Immediately after the callback number is verbally confirmed, Riley reads this verbatim SMS consent ask: "Would you like to receive text messages from Guided Path Home Services about your service request, your matched contractor, and the optional paid troubleshoot session? Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out."
Riley waits for the caller's verbal response and branches:
- If the caller verbally says yes (or any clear affirmative variant), Riley acknowledges and logs the consent in the call record: timestamp, caller phone number, verbatim ask text, and verbatim caller response. All subsequent SMS to that number — including service updates, contractor match notifications, and (if accepted) the paid Riley troubleshoot payment link — is properly opted-in under TCPA (47 USC § 227; 47 CFR § 64.1200).
- If the caller verbally declines, Riley acknowledges respectfully and continues the call without claiming SMS consent. No service-update SMS is ever sent to that number. If the caller later accepts the paid Riley troubleshoot session, Riley offers to email the payment link instead of texting it.
- If the caller asks clarifying questions, Riley briefly explains the scope of messages (confirmation, contractor match, heads-up, payment link if applicable) and re-asks the consent question. The caller must verbally say yes for consent to be recorded.
Riley continues with email, issue description, and urgency collection.
The entire call is recorded for evidentiary purposes per the recording disclosure in Section 2.

The verbal SMS consent ask satisfies TCR Campaign Approval Requirements for verbal opt-in: it identifies the specific seller (Guided Path Home Services LLC), describes the related purpose (service request + contractor match + optional paid troubleshoot), discloses message frequency, includes the "Message and data rates may apply" disclosure, and provides clear STOP opt-out instructions. The single broad ask covers all transactional SMS sent under this consent — including the paid Riley payment link — so consumers experience a single, unambiguous consent moment rather than repeated asks throughout the call.

5. Opt-in record retention

Each opt-in event is logged in our internal consent_log database with the following fields:

Timestamp of the call
Caller phone number (Twilio inbound caller ID)
Source URL or call origin
Verbatim consent language as delivered to the caller
Full call recording (held by our voice AI processor, Bland AI, under its own data processing terms) and transcript (retained as part of the lead record, generally 7 years — see our Privacy Policy, Section 6)
Consent string and outcome (lead captured, payment captured, opt-out, etc.)

Records are kept for at least four years, the federal time limit for bringing a TCPA claim (28 U.S.C. § 1658(a)).

6. STOP and HELP keyword handling for follow-up SMS

Riley's spoken consent ask tells callers they can reply STOP at any time (Section 4). STOP and HELP themselves are text-message keywords, processed by our Messaging Service rather than by the voice assistant, and are handled as follows:

Opt-out keywords accepted (any of these in an SMS reply triggers immediate opt-out and a confirmation auto-reply): STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT
Help keywords accepted (any of these triggers a help auto-reply): HELP, INFO
Auto-reply on STOP: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Auto-reply on HELP: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."
Every automatic text we send says how to opt out ("Reply STOP to opt out."), and many also offer HELP — for example: "{first_name}, this is Guided Path. Check live status anytime: {status_link}. Reply HELP for help, STOP to opt out."

A caller can also revoke consent verbally during any active Riley call by saying phrases such as "stop calling," "remove me," or "I want off the list." These statements are routed to our human-exception queue for prompt founder-level action and the phone number is added to our internal do-not-contact list as soon as possible and always within 10 business days, as 47 CFR § 64.1200(a)(10) requires.

7. Compliance citations

FCC Declaratory Ruling, FCC 24-17 (February 8, 2024) — AI-generated voices are "artificial" voices under the TCPA. Riley only answers calls; she never places them, and she still tells every caller she is an AI at the start of the call.
Telephone Consumer Protection Act (TCPA) — 47 USC § 227; implementing rules at 47 CFR § 64.1200.
Michigan eavesdropping and recording statute — MCL 750.539a, 750.539b, 750.539c (Michigan one-party consent: consent of one party to the conversation, including the operator of the recording device, is sufficient to lawfully record).
Michigan Skilled Trades Regulation Act — Public Act 407 of 2016; MCL 339.5101 et seq. (rationale for Riley's educational-information-only framing).
Single-seller consent — Riley collects consent for one seller, Guided Path Home Services LLC, and never bundles consent across multiple sellers, as wireless carriers require for registered business texting (10DLC).

8. Other consent paths

Riley's verbal opt-in is one of three opt-in methods Guided Path uses. The other two are:

Homeowner intake form at https://www.guidedpathhomeservices.com/request-help — explicit consent checkbox (unchecked by default)
Contractor application form at https://www.guidedpathhomeservices.com/become-a-pro — explicit consent checkbox (unchecked by default)

The verbatim consent labels on those forms are visible in the page source of each URL and name a single seller, Guided Path Home Services LLC.

9. Contact

For questions about this opt-in disclosure, the consent records we maintain, or to exercise any TCPA / privacy right:

Guided Path Home Services LLC Freeland, Michigan help@guidedpathhomeservices.com (989) 814-4056

This page may be updated to reflect compliance changes. The "Last Updated" date at the top of this page reflects the most recent revision.

Riley AI Voice Assistant — Verbal Opt-In Disclosure

Last Updated: November 2nd, 2026

This page documents the verbal opt-in consent flow used by Riley, the artificial-intelligence voice assistant operated by Guided Path Home Services LLC at the phone number (989) 814-4056. This documentation is published for end users, regulators, and SMS / voice service compliance reviewers.

1. What Riley is

Riley is an inbound voice assistant powered by Bland AI infrastructure and Anthropic large language model technology. Riley accepts calls from homeowners seeking matched licensed Michigan contractors. Riley is not a human, is not a licensed contractor, and does not perform repairs.

4. Consent capture flow

Verbal SMS consent is captured during every inbound call as follows:

The caller hears the verbatim opening described in Section 2 above (AI status disclosure + call recording disclosure).

The caller's act of continuing the conversation past the recording disclosure constitutes informed consent to be recorded under Michigan one-party consent law (MCL 750.539a–c).

Riley then collects, one at a time, conversationally:

First and last name

Service address (street, city, ZIP)

Best callback phone number — Riley reads the number back digit-by-digit and asks the caller to verbally confirm before storing it

Riley waits for the caller's verbal response and branches:

If the caller verbally declines, Riley acknowledges respectfully and continues the call without claiming SMS consent. No service-update SMS is ever sent to that number. If the caller later accepts the paid Riley troubleshoot session, Riley offers to email the payment link instead of texting it.

If the caller asks clarifying questions, Riley briefly explains the scope of messages (confirmation, contractor match, heads-up, payment link if applicable) and re-asks the consent question. The caller must verbally say yes for consent to be recorded.

Riley continues with email, issue description, and urgency collection.

The entire call is recorded for evidentiary purposes per the recording disclosure in Section 2.

5. Opt-in record retention

Each opt-in event is logged in our internal consent_log database with the following fields:

Timestamp of the call

Caller phone number (Twilio inbound caller ID)

Source URL or call origin

Verbatim consent language as delivered to the caller

Full call recording (held by our voice AI processor, Bland AI, under its own data processing terms) and transcript (retained as part of the lead record, generally 7 years — see our Privacy Policy, Section 6)

Consent string and outcome (lead captured, payment captured, opt-out, etc.)

Records are kept for at least four years, the federal time limit for bringing a TCPA claim (28 U.S.C. § 1658(a)).

6. STOP and HELP keyword handling for follow-up SMS

Riley's spoken consent ask tells callers they can reply STOP at any time (Section 4). STOP and HELP themselves are text-message keywords, processed by our Messaging Service rather than by the voice assistant, and are handled as follows:

Opt-out keywords accepted (any of these in an SMS reply triggers immediate opt-out and a confirmation auto-reply): STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT

Help keywords accepted (any of these triggers a help auto-reply): HELP, INFO

Auto-reply on STOP: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

Auto-reply on HELP: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."

Every automatic text we send says how to opt out ("Reply STOP to opt out."), and many also offer HELP — for example: "{first_name}, this is Guided Path. Check live status anytime: {status_link}. Reply HELP for help, STOP to opt out."

7. Compliance citations

FCC Declaratory Ruling, FCC 24-17 (February 8, 2024) — AI-generated voices are "artificial" voices under the TCPA. Riley only answers calls; she never places them, and she still tells every caller she is an AI at the start of the call.

Telephone Consumer Protection Act (TCPA) — 47 USC § 227; implementing rules at 47 CFR § 64.1200.

Michigan eavesdropping and recording statute — MCL 750.539a, 750.539b, 750.539c (Michigan one-party consent: consent of one party to the conversation, including the operator of the recording device, is sufficient to lawfully record).

Michigan Skilled Trades Regulation Act — Public Act 407 of 2016; MCL 339.5101 et seq. (rationale for Riley's educational-information-only framing).

Single-seller consent — Riley collects consent for one seller, Guided Path Home Services LLC, and never bundles consent across multiple sellers, as wireless carriers require for registered business texting (10DLC).

8. Other consent paths

Riley's verbal opt-in is one of three opt-in methods Guided Path uses. The other two are:

Homeowner intake form at https://www.guidedpathhomeservices.com/request-help — explicit consent checkbox (unchecked by default)

Contractor application form at https://www.guidedpathhomeservices.com/become-a-pro — explicit consent checkbox (unchecked by default)

The verbatim consent labels on those forms are visible in the page source of each URL and name a single seller, Guided Path Home Services LLC.

9. Contact

For questions about this opt-in disclosure, the consent records we maintain, or to exercise any TCPA / privacy right:

Guided Path Home Services LLC Freeland, Michigan help@guidedpathhomeservices.com (989) 814-4056

This page may be updated to reflect compliance changes. The "Last Updated" date at the top of this page reflects the most recent revision.