Full Overview of Guided Path Home Services Terms and Conditions

Last Updated: May 26, 2026

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "User") and Guided Path Home Services LLC, a Michigan limited liability company with its principal place of business in Freeland, Michigan ("Guided Path," "we," "us," "our").

By accessing or using any Guided Path service — including our website at guidedpathhomeservices.com, the Riley AI voice assistant at (989) 814-4056, our SMS messaging, our web application at app.guidedpathhomeservices.com, or any other service or product offered by Guided Path (collectively, the "Services") — you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

You must be 18 years of age or older to use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. DESCRIPTION OF SERVICES

Guided Path operates a technology platform that:

(a) Provides an artificial intelligence voice assistant named "Riley" that converses with homeowners about home maintenance and repair topics. Riley is built using third-party large language model technology and is not a human, not a licensed contractor of any trade, and not a professional advisor.

(b) Refers homeowners to independent, licensed Michigan contractors from Guided Path's pre-vetted contractor network.

(c) Offers optional paid consumer services including (i) Paid Riley troubleshoot sessions priced at $9.99 per 15-minute session, and (ii) Home Care Plus subscription priced at $9.99 per month or $89 per year.

(d) Offers a Contractor Network membership program with three tiers (Listed at no fee, Network Pro at $99 per month, and Network Elite at $299 per month) governed by a separate Contractor Network Agreement.

(e) Provides ancillary services including SMS notifications, web-based status pages, educational content, and email follow-up communications.

3. WHAT GUIDED PATH IS — AND IS NOT

3.1 What we are

We are a technology platform and a contractor referral service. Our role is to connect homeowners who need home services with independent licensed contractors who can provide those services.

3.2 What we are NOT

To set clear expectations, Guided Path is not, and does not hold itself out to be:

(a) A licensed contractor of any trade. We are not a licensed plumber, electrician, mechanical/HVAC contractor, residential builder, roofer, or any other licensed trade. We do not perform any repair, installation, maintenance, or other contractor work.

(b) A party to any contract between you and a contractor referred by us. Any agreement for actual repair, installation, or maintenance work is solely between you and the contractor. We are not a party to that agreement, have no authority to bind the contractor, and have no liability for the contractor's performance.

(c) A warranty provider for contractor work. Any warranty on contractor work is provided by the contractor, not by us. Our Guided Path Promise (Section 5) is a referral-quality commitment from us, not a warranty on the work performed.

(d) A licensed professional advisor. Information provided by Riley or any Guided Path content is general educational information based on common patterns. It is not legal, financial, medical, plumbing, electrical, HVAC, structural, or any other professional advice, opinion, valuation, or appraisal. You should not rely on Guided Path information for any specific decision; instead, consult a licensed professional in the relevant trade.

(e) A human-staffed call center. Inbound calls to (989) 814-4056 are answered by Riley, the AI assistant. Riley discloses its AI status at the start of every call. We do not currently offer real-time human telephone support.

(f) An employer of any contractor in our network. All contractors are independent third parties responsible for their own work, taxes, insurance, employees, permits, and warranties.

4. THE RILEY AI ASSISTANT

4.1 AI disclosure

Riley is an artificial intelligence voice assistant powered by third-party large language model technology. Riley is not a human and discloses its AI status at the start of every call. If you ask Riley whether it is a human at any point during a call, Riley will confirm immediately that it is an AI assistant.

4.2 Limitations

Riley may make mistakes. Riley may provide:

(a) Information that is incomplete or general rather than specific to your situation; (b) Information that is inaccurate, outdated, or inapplicable to your jurisdiction or building code; (c) Recommendations that should be verified by a licensed professional before being acted upon.

You assume all risk of acting on information provided by Riley. You agree to verify any important decision or safety concern with a licensed Michigan professional in the relevant trade before taking action.

4.3 Emergencies

Riley is not a substitute for emergency services. If you have a life-threatening emergency — including but not limited to fire, smoke, gas smell, carbon monoxide alarm, active flooding with electrical risk, sparking outlets, structural collapse risk, or injury — hang up immediately and call 911. Riley will redirect you to 911 if it detects these patterns during a call.

4.4 Call recording

Calls to Riley are recorded for quality, training, refund processing, and dispute resolution purposes. Riley discloses recording at the start of every call. This recording disclosure satisfies Michigan one-party consent requirements under MCL 750.539a-c. By continuing the call after the disclosure, you consent to the recording. Recordings are retained pursuant to our Privacy Policy.

4.5 Paid Riley troubleshoot sessions

Paid Riley troubleshoot sessions provide deeper educational discussion of your home issue for $9.99 per session, capped at 15 minutes. Sessions are billed via Stripe through a Payment Link sent to your phone via SMS after you accept the upsell offer on a free Riley call. Sessions are refundable within 30 days for any reason (see Section 6).

5. THE GUIDED PATH PROMISE

We make three commitments to you. These are referral-quality commitments from Guided Path, not warranties on contractor work.

5.1 Match Promise

We will use commercially reasonable efforts to connect you with a licensed Michigan contractor from our network. Most homeowners receive a match notification within 24 to 48 hours. Match times vary based on contractor availability, geographic area, trade required, time of day, day of week, and urgency. If a match takes longer than 24 hours, we will send you an SMS with a link to check live match status, and we will continue match efforts in the background.

5.2 Re-Match Promise

If the matched contractor does not contact you, does not perform the work, or the User-contractor relationship does not work out for any reason, we will re-match you with an alternate network contractor at no additional cost. There is no limit on the number of re-matches.

5.3 100% Money Back on Paid Services

Paid Riley troubleshoot sessions ($9.99 per session) and Home Care Plus subscriptions ($9.99/month or $89/year) are refundable within 30 days of charge for any reason. Refund requests may be submitted by emailing help@guidedpathhomeservices.com or through the Stripe customer portal accessible via your account.

5.4 Automatic refund triggers

We will automatically refund paid Riley charges in the following documented situations without your action required:

(a) Payment confirmed but Riley failed to resume the paid session within 10 minutes due to technical failure; (b) Chargeback received from your issuing bank (Guided Path will not contest chargebacks for paid sessions under 5 minutes that ended without substantive guidance); (c) Lead remained unmatched at 48 hours after intake and you had paid for a Riley session related to that lead.

Auto-refunds are processed within 24 hours and typically settle to your original payment method within 5 to 10 business days.

5.5 Scope of Promise

The Guided Path Promise applies to our referral and AI advisory services only. It is not a warranty on the quality, safety, completeness, or workmanship of any work performed by a contractor. The contractor is solely responsible for the work performed, and any warranty on that work is between you and the contractor.

6. REFUNDS

6.1 Paid Riley sessions

Refundable for any reason within 30 days of charge. Auto-refunds apply per Section 5.4.

6.2 Home Care Plus subscriptions

Monthly subscriptions: refundable within 30 days of initial signup. Cancellable anytime via the Stripe customer portal; no refund for the current month after the 30-day window.

Annual subscriptions: refundable within 30 days of initial signup for full refund. Pro-rated refund available for unused portion between day 31 and day 90. No refund after day 90.

6.3 Contractor Network subscriptions

Network Pro ($99/month): refundable within 30 days of initial signup.

Network Elite ($299/month): refundable within 30 days of initial signup.

 

Contractor lead fees (Fair Lead Guarantee)

If a Contractor claims a lead, contacts the homeowner, and does not get the job (homeowner declined the price/quote, never responded, the lead was not a genuine match, or the lead was a duplicate), the Contractor may request a refund of that lead's fee through their contractor dashboard. Refund requests are reviewed individually by Guided Path and are not automatic. Approved requests result in the fee being waived and the lead being re-matched to another contractor. This is governed by the Contractor Network Agreement and is separate from the Guided Path Promise described in Section 5.

 

6.4 Refund processing

Refunds are processed via Stripe to the original payment method. Typical settlement time is 5 to 10 business days. Guided Path does not charge processing fees on refunds.

6.5 Subscription auto-renewal

All subscriptions auto-renew at the same price unless cancelled. You will receive an email notice at least 7 days before each renewal. You may cancel anytime through the Stripe customer portal. Cancellation is effective at the end of the current billing period. ROSCA-compliant — no telephone call is required to cancel.

7. SMS, EMAIL, AND CALL NOTIFICATIONS

7.1 Consent

By providing your phone number through any Guided Path form, the Riley voice intake, or any other Guided Path service, you expressly consent to receive SMS, calls, and emails from Guided Path related to your inquiry, your matched contractor, your Home Care Plus subscription (if applicable), and your paid Riley sessions (if applicable). This consent satisfies the Telephone Consumer Protection Act (TCPA) express written consent requirement for non-marketing calls and SMS.

7.2 Marketing communications

If you opt in separately to receive marketing communications (such as seasonal home tips, new feature announcements, or promotional offers), you may opt out at any time by:

(a) Replying STOP to any SMS message; (b) Clicking "unsubscribe" in any marketing email; or (c) Emailing help@guidedpathhomeservices.com with the subject "Unsubscribe."

7.3 Transactional communications

You may continue to receive transactional communications (lead status updates, payment confirmations, refund notifications, subscription renewal notices, contractor match notifications) even after opting out of marketing, because these are necessary to deliver the Services you requested.

7.4 HELP and STOP

Reply HELP to any SMS for support information. Reply STOP to any SMS to unsubscribe. STOP requests are honored within 10 business days. Standard message and data rates may apply.

7.5 Call frequency

Message frequency varies based on your engagement with Guided Path. Most Users receive 2 to 8 messages per month.

8. HOME CARE PLUS

Home Care Plus is an optional consumer subscription. Benefits, pricing, and terms are described on the Home Care Plus page on our website at the time of purchase. Cancellable anytime via the Stripe customer portal.

9. CONTRACTOR REFERRALS

9.1 Independent contractors

All contractors in the Guided Path network are independent third parties. They are not employees, agents, or representatives of Guided Path.

9.2 Pre-vetting

We verify each contractor's Michigan trade license, business registration, and general liability insurance at onboarding. We do not independently verify the quality, safety, or completeness of any contractor's work.

9.3 No exclusivity

You are free to engage any contractor, in or out of the Guided Path network. Acceptance of a Guided Path match is not a commitment.

9.4 Contractor agreements

Contractors enter a separate Contractor Network Agreement with Guided Path that governs their participation in our network.

9.5 Pricing of contractor work

Guided Path does not set, quote, or guarantee pricing for contractor work. All pricing is determined by the contractor and agreed between you and the contractor.

9.6 In-home sales

Most contractor work involves an in-home visit and may be subject to the Michigan Home Solicitation Sales Act (MCL 445.111 et seq.), which provides certain cancellation rights for home solicitation sales. Cancellation rights, if applicable, are between you and the contractor. Guided Path is not a party to the contractor agreement.

10. USER CONDUCT

You agree NOT to:

(a) Misuse the Services, including attempting to bypass safety filters, attempting prompt injection on Riley, or attempting to obtain advice outside the scope of the Services;

(b) Use the Services for any unlawful purpose, including fraud, harassment, defamation, or misrepresenting an emergency condition;

(c) Provide false or misleading contact information;

(d) Attempt to defame, harass, or threaten any contractor in our network, any Guided Path personnel, or any other User;

(e) Resell, redistribute, scrape, or commercially exploit any content provided by Guided Path or Riley;

(f) Use the Services to compete with Guided Path or to assemble a competing network;

(g) Reverse engineer, decompile, or attempt to extract source code from the Services;

(h) Use any automated tool (bot, scraper, crawler) on the Services without our prior written consent.

11. INTELLECTUAL PROPERTY

11.1 Our IP

All content on the Services — including text, graphics, logos, software, and the Guided Path name and trademarks — is owned by or licensed to Guided Path Home Services LLC and protected by United States and international intellectual property law.

11.2 Limited license to you

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use.

11.3 Your content

You retain ownership of any information you submit to the Services (your name, contact info, home issue description, etc.). By submitting, you grant Guided Path a worldwide, non-exclusive, royalty-free license to use that information to provide the Services, improve the Services, comply with legal obligations, and as described in the Privacy Policy.

11.4 DMCA / copyright takedown

If you believe content on the Services infringes your copyright, send a DMCA notice with the following information to help@guidedpathhomeservices.com:

Identification of the copyrighted work claimed to be infringed;
Identification of the material claimed to be infringing;
Your contact information;
A statement that you have a good faith belief that use is not authorized;
A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner;
Your physical or electronic signature.

12. PRIVACY

Your use of the Services is also governed by our Privacy Policy at /privacy. The Privacy Policy is incorporated into these Terms by reference.

13. DISCLAIMERS

13.1 As-is

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

13.2 Uninterrupted service

GUIDED PATH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13.3 Contractor work

GUIDED PATH MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, TIMELINESS, COMPLETENESS, OR WORKMANSHIP OF ANY CONTRACTOR'S WORK.

13.4 Riley accuracy

GUIDED PATH MAKES NO WARRANTY REGARDING THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PROVIDED BY RILEY. RILEY MAY MAKE MISTAKES. INFORMATION IS GENERAL EDUCATIONAL INFORMATION ONLY AND NOT PROFESSIONAL ADVICE.

13.5 Third-party services

GUIDED PATH MAKES NO WARRANTY REGARDING ANY THIRD-PARTY SERVICE USED IN OR INTEGRATED WITH THE SERVICES (INCLUDING BUT NOT LIMITED TO STRIPE, TWILIO, BLAND AI, ANTHROPIC, GOOGLE WORKSPACE, SUPABASE, CLOUDFLARE, WIX, AND RESEND).

14. LIMITATION OF LIABILITY

14.1 No consequential damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUIDED PATH AND ITS MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR THESE TERMS.

14.2 Liability cap

GUIDED PATH'S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF:

(a) THE AMOUNT YOU PAID TO GUIDED PATH IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY; OR

(b) ONE HUNDRED DOLLARS ($100).

14.3 Non-waivable rights

NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. Some jurisdictions do not allow limitation of certain damages; the limitations above apply to the maximum extent permitted by law in your jurisdiction.

14.4 Allocation of risk

The disclaimers and liability limitations in Sections 13 and 14 reflect an allocation of risk between you and Guided Path that is essential to the basis of the bargain. The Services would not be provided to you without these limitations.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Guided Path, its members, employees, agents, and affiliates from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising from or related to:

(a) Your breach of these Terms or any incorporated policy; (b) Your misuse of the Services; (c) Your violation of any law or third-party right; (d) Your interactions with any contractor referred by Guided Path (including any dispute about quality, scope, pricing, or warranty of work).

16. DISPUTE RESOLUTION

16.1 Informal resolution

Before filing any claim, you and Guided Path agree to attempt informal resolution by emailing help@guidedpathhomeservices.com with a clear statement of the dispute and desired resolution. Guided Path will respond within 14 business days. We will negotiate in good faith for at least 30 days from your initial email.

16.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to the Services or these Terms that is not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitrator's decision is final and binding. Judgment may be entered in any court of competent jurisdiction.

16.3 Class action waiver

You and Guided Path agree that arbitration shall be conducted on an individual basis only. Neither party may participate in any class, collective, or representative action against the other.

16.4 Opt-out right

You may opt out of the arbitration provision by sending written notice to help@guidedpathhomeservices.com within 30 days of first accepting these Terms. The notice must include your name, contact information, and a clear statement of rejection of the arbitration agreement. Opting out does not affect any other portion of these Terms.

16.5 Exceptions to arbitration

The following are excluded from arbitration and may be brought in court:

(a) Small claims court actions (under $7,000 in Michigan); (b) Actions to enforce intellectual property rights; (c) Actions to enforce confidentiality obligations; (d) Actions for injunctive or equitable relief.

16.6 Forum

For any dispute not subject to arbitration, exclusive jurisdiction lies in the state and federal courts located in Saginaw County, Michigan. Both parties consent to personal jurisdiction in those courts.

16.7 Governing law

These Terms and all disputes are governed by the laws of the State of Michigan, without regard to conflict of laws principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision.

16.8 Costs of arbitration

(a) Guided Path will pay the AAA filing fee for arbitration claims under $10,000 brought by a Consumer User.

(b) Each party bears its own attorney fees, except as provided by applicable law or as awarded by the arbitrator.

16.9 Severability

If any portion of this Section 16 is found unenforceable, the remainder shall continue in effect. The class action waiver is non-severable from the arbitration provision; if the class action waiver is found unenforceable, this Section 16 in its entirety is void.

17. TERMINATION

17.1 By you

You may stop using the Services at any time. You may also request deletion of your data per our Privacy Policy.

17.2 By us

We may suspend or terminate your access to the Services at any time for any reason, including but not limited to violation of these Terms, with or without notice.

17.3 Effect of termination

Termination does not affect:

(a) Your obligation to pay any outstanding amounts owed to Guided Path; (b) The Limitation of Liability provisions (Section 14); (c) The Indemnification provisions (Section 15); (d) The Dispute Resolution provisions (Section 16); (e) Any other provision that by its nature should survive termination.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time. Material changes will be notified to active Users via email or SMS at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you may stop using the Services and request deletion of your data.

19. ELECTRONIC NOTICES AND COMMUNICATIONS

You consent to receive notices and other communications from Guided Path electronically (via email, SMS, or through the Services). Electronic notices are deemed received when sent. You waive any right to receive paper notices unless required by applicable law.

20. FORCE MAJEURE

Guided Path is not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, power outages, internet or telecommunications failures, third-party service outages (including Stripe, Twilio, Bland AI, Anthropic, Cloudflare, Supabase, Google Workspace, Wix, or Resend), or pandemic.

21. ASSIGNMENT

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms or any rights under them at any time, including in connection with a merger, acquisition, sale of assets, or by operation of law.

22. SEVERABILITY

If any provision of these Terms is found unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in effect. The unenforceable provision shall be replaced by an enforceable provision that most closely reflects the parties' original intent.

23. WAIVER

No waiver by Guided Path of any breach or default of these Terms constitutes a waiver of any subsequent breach or default. Our failure to enforce any right under these Terms shall not constitute a waiver of that right.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein (including the Acceptable Use Policy, Refund Policy, and Contractor Network Agreement if applicable), constitute the entire agreement between you and Guided Path regarding the Services and supersede all prior agreements, communications, and proposals, whether oral or written.

25. RELATIONSHIP OF THE PARTIES

Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and Guided Path.

26. THIRD-PARTY BENEFICIARIES

There are no third-party beneficiaries to these Terms.

27. SURVIVAL

The following sections survive termination of these Terms: Section 11 (Intellectual Property), Section 13 (Disclaimers), Section 14 (Limitation of Liability), Section 15 (Indemnification), Section 16 (Dispute Resolution), Section 22 (Severability), Section 24 (Entire Agreement), and any other provision that by its nature should survive.

28. CONTACT

For any questions about these Terms, contact us at:

Guided Path Home Services LLC Freeland, Michigan help@guidedpathhomeservices.com (989) 814-4056

For privacy-specific questions, contact help@guidedpathhomeservices.com with subject line "Privacy."

For refund requests, contact help@guidedpathhomeservices.com with subject line "Refund."

For disputes, contact help@guidedpathhomeservices.com with subject line "Dispute."

END OF TERMS OF SERVICE.